Shipping Policy
Prism Break Solution
Thank you for choosing Prism Break Solution. This Shipping Policy outlines how we handle order processing, shipping, and delivery.
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation
- Orders are not processed on weekends or public holidays
- In case of high demand, processing times may be slightly delayed
2. Shipping Rates & Delivery Time
- Shipping costs are calculated at checkout based on your location and shipping method
Estimated delivery times:
- United Kingdom: 2–5 business days
- Europe: 5–10 business days
- International: 7–21 business days
Delivery times are estimates and may vary due to external factors.
3. Order Tracking
- Once your order has been shipped, you will receive a confirmation email with tracking details
- Tracking information may take 24–48 hours to update
4. Shipping Locations
- We ship within the United Kingdom and to selected international countries
- If your location is not available at checkout, please contact us for assistance
5. Customs, Duties & Taxes
- International shipments may be subject to customs duties, taxes, or import fees
- These charges are the responsibility of the customer and are not included in the product or shipping price
6. Delays & Delivery Issues
- We are not responsible for delays caused by couriers, customs, or unforeseen circumstances
- If your order is significantly delayed or lost, please contact us for support
7. Incorrect Address
- Customers are responsible for providing accurate shipping details
- We are not liable for orders delivered to incorrect addresses provided at checkout
- Please contact us immediately if you need to correct your address before shipment
8. Damaged Packages
- If your order arrives damaged, please contact us within 48 hours of delivery
- Provide photos and order details so we can resolve the issue quickly
9. Contact Information
If you have any questions regarding this Shipping Policy, please contact us:
Prism Break Solution
Address: Office 16487, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
Phone: +44 7988 560573
Email: info@prismbreaksolution.com
By placing an order with us, you agree to this Shipping Policy.