Prism Break Solution

Refund and Returns Policy

Refund and Returns Policy
Prism Break Solution

Thank you for choosing Prism Break Solution. We aim to ensure customer satisfaction. If you are not fully satisfied with your purchase, please review our Refund and Returns Policy below.

1. Return Eligibility

You may request a return if:

  • The item is unused, in original condition, and in its original packaging
  • The return request is made within 14 days of receiving the item
  • The item is defective, damaged, or incorrect

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged items (unless defective upon arrival)
  • Clearance or final sale items
  • Gift cards (if applicable)

3. Return Process

To initiate a return:

  1. Email us at info@prismbreaksolution.com with your order details
  2. Provide proof of purchase and reason for return
  3. Wait for approval and return instructions

Please do not send items back without prior approval.

4. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund
  • If approved, refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method

5. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your payment provider or credit card company
  • Contact your bank

If the issue persists, please contact us.

6. Exchanges

We only replace items if they are defective or damaged. For exchanges, please contact us with relevant details and proof.

7. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Shipping costs are non-refundable
  • We recommend using a trackable shipping service

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide photos and order details
    We will arrange a replacement or refund accordingly.

9. Contact Information

If you have any questions about this Refund and Returns Policy, please contact us:

Prism Break Solution
Address: Office 16487, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
Phone: +44 7988 560573
Email: info@prismbreaksolution.com

By making a purchase from us, you agree to this Refund and Returns Policy.